Don't recognize a charge from DefensiveDrivingPlus?
Most "I don't recognize this charge" questions are quickly answered. Read this first — it'll save you time before contacting your bank.
What this charge is
DefensiveDrivingPlus is an online Texas defensive driving course. If you see a charge from DEFENSIVEDRIVINGPLUS (or a similar descriptor with our name), it's a one-time payment for the course — not a subscription. We do not auto-renew.
The charge may have been made by someone in your household using your card with permission. Other people sometimes pay for a family member's course.
Three ways to resolve this faster than disputing with your bank
Sign in and check your account
If the email used during checkout is yours, you can sign in and see the order, course progress, and certificate (if issued).
Sign inEmail support
Reply with the date and amount of the charge. We'll match it to an order, confirm what was purchased, and resolve it — usually a refund is faster than a bank dispute.
support@defensivedrivingplus.comRead the refund policy
Our refund window is generous. Most refund requests are approved if the course was used minimally.
Refund policyPossibly fraud?
If your card was used without your permission and no one in your household made this purchase, contact us at support@defensivedrivingplus.com right away. We'll refund the unauthorized charge and help you with any documentation your card issuer needs. Disputing through your bank often costs you the same outcome but slower.